Support
Write to support@overoom.com. We usually answer within two working days.
Getting started
How do I scan a room?
In the app, start a new scan and follow the guide: walk slowly around the room in three circles, holding the phone steady. Good light and a tidy floor help. Your room is usually ready within half an hour, and the app tells you when.
Can I look around without the app?
Yes. Enter OVEROOM opens rooms in any modern browser, on a phone or a laptop.
How do I make my avatar?
In a room, open the avatar menu and choose Make me from a selfie. Pip, OVEROOM's guide, walks you through OVERSTUDIO.
Your avatar's voice
How do I record my voice?
In your own room, open Settings and tap Record my voice, then read the short paragraph. Your avatar uses it in all your rooms. You can switch back to the default voice at any time.
Why did the avatar stop talking?
Each room's avatar can talk for a set number of minutes a day. When the time is used up, it says so and starts again as the oldest minutes pass 24 hours. After a quiet spell, the first answer can also take up to a minute while the voice wakes up; the bar at the bottom of the screen shows what it is doing.
Can I turn the voice up?
Yes. Use − and + on the bar at the bottom while it talks, or Voice volume in Settings. If it is still quiet, press your phone's volume button while the avatar is speaking.
Safety and privacy
How do I report or block someone?
Tap Report (⚑) on their message or on their card, or open Settings and tap Report something here. On a person's card you can also block them. Read more in Child safety.
Who can see my room?
You choose in Settings, under Who can come in: only you, friends, anyone with the link, or everyone.
How do I delete my account?
In the app, open Settings and tap Delete my account. You can also delete it on the web. Everything in the account is deleted and it can't be undone.
How do I get a copy of my information?
Write to support@overoom.com from the email on your account. See the Privacy policy for all your rights.